Mitch Mann
Vice President, Member Services @VytlOne
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WORK HISTORY
Vice President, Member Services @VytlOne
Consistently initiated and managed additional responsibilities and led efforts to extend the company footprint into multiple locations, earning a promotion from Senior Director to Vice President in 2021 • Lead a team of 100 members to manage the operations, achieve KPIs, and strengthen the financial performance across 2 locations in Tempe and Amarillo, providing highly efficient, world-class customer service for Pharmacy Benefit Management support to clients, resulting in the Tempe site earning recognition as the “Top Workplace” by the Arizona Top Workplace Award program in 2021 • Established a new contact center with cutting-edge tools, technology, and automation for an upgraded infrastructure while hiring, training, and onboarding highly talented team members within 90 days and quickly exceeding all KPIs • Swiftly pivoted to a remote workforce in response to the COVID-19 pandemic by planning and implementing new initiatives, including defining virtual hiring practices, designing an online training curriculum, and developing a virtual employee engagement playbook • Crafted and presented an employee connect and engagement strategy to all Senior Leaders to sustain a strong culture and maintain consistent performance during the pandemic, leading to record-high achievements, exceeding all key performance measures • Headed the Quality and Training teams, designing a leadership development program and instituting Culture and Community Service Committees, enabling career advancements for 20% of the staff in Year 1 and achieving top engagement scores • Partnered with the Talent Acquisition team to shift from hiring onsite to across the country with a “hire to retire” engagement plan by conducting a compensation analysis, restructuring the hiring practices, and building the brand on social media to identify innovative strategies for attracting and retaining talent, garnering a high retention rate and attracting a different audience of candidates
EDUCATION
State University of New York
Bachelor of Science, Business Administration
ABOUT MITCH MANN
As Vice President of Member Services at Maxor National Pharmacy Services, I bring over…
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