Mitch Kocen
Professional Services Technical Writer at Palo Alto Networks
- Role
- Professional Services Technical Writer at Palo Alto Networks
- Location
- Shamokin, PA, US
- LinkedIn followers
- 500 followers
About Mitch Kocen
A talented community manager and marketing manager with a flare for compelling and unique copy and a knack for engaging audiences. Specialties: Copywriting, research, data processing, project management
Experience
Professional Services Technical Writer
May 2022 — Present
Collaborated with engineers, solution architects and the legal team to produce service descriptions, product guides and other customer-facing documentation for a SaaS Cybersecurity platform.Created high-quality, technical documentation for the Professional Services departmentCoordinated a large scale automation project to reduce manual work and mitigate potential for human errorLead a team-wide initiative to recreate team-specific intranet pages, including developing an AI prompt to create fresh, accurate content with minimal work from stakeholders
Education
University of California, Santa Cruz
BA
2003 — 2005
Santa Rosa Junior College
Transfer to 4-year university
2001 — 2003
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