Mitch Galutera
Value Creator and Communicator
- Role
- Principal at Go Big Solutions
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
About Mitch Galutera
Mitch is a seasoned business transformation consultant and customer experience (CX) evangelist with over 20 years of experience in the business process outsourcing, shared services, and IT development industries. He is currently working with Origo BPO, a company that provides remote teams for mid-market companies, to help them optimize their operations, processes, and technologies for delivering exceptional CX.Mitch is also a co-founder and board member of cXpert Global Partners, a company that specializes in customer engagement technologies, artificial intelligence, and offshore centers. He leverages his extensive network, tech-savviness, and CX expertise to provide strategic consulting and guidance to shared services companies and other organizations that want to gain a competitive advantage through CX. He is passionate about empowering businesses to grow and thrive in the age of CX.
Experience
Principal
May 2017 — Present · Louisville, KY, US
Provides strategic consulting and expertise to shared services companies. As Managing Partner and Principal consultant, Mitch can deep-dive into your business objectives and provide plans to get you off the ground or streamline and improve your operations. Also assists with the fundamentals of establishing a shard services center from seeking a location, setting up a recruitment system, documenting and implementing processes, and networking you to technical solutions that will lead to business growth and operational excellence.
Education
University of the Philippines
School of Economics
1997 — 2002
Colegio San Agustin Makati
High Scool
1993 — 1997
Skills
- Business Process Improvement
- Recruiting
- Service Delivery
- Telemarketing
- Operations Management
- Key Client Relationships
- Strong Business Acumen
- Team Leadership
- Customer Retention
- Performance Management
- Crm
- Contact Centers
- Customer Experience
- Start-Ups
- Human Resources
- Strategic Partnerships
- Customer Satisfaction
- Call Center Development
- Saas
- Customer Relationship Management (Crm)
- Inbound Marketing
- Leadership
- Management
- Team Management
- Account Management
- Call Center
- Bpo
- Vendor Management
- Outsourcing
- Business Process
- Offshoring
- Call Centers
- Business Development
- Process Improvement
- Ivr
- Business Process Outsourcing (Bpo)
- Workforce Management
- Employee Relations
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