Mitchell Plank
Customer Success Manager at 6sense
- Role
- Customer Success Manager Iii at 6sense
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager Iii
Jul 2021 — Present
Support 35 customers spending $3.1M annually with 6sense- BoB grew from $1.9M to $3.1M-$1.9M total in Closed/Won Renewals to date- Customer ACV ranging from $75k -$250k- 250 - 500 customer employee size- Own adoption and renewal process- Run marketing and sales trainings for best practices and expected outcomes for daily users of platform- Strategy sessions with marketing and sales dependent on customer industry, company size, goals, etc- Run renewal proposal meetings, negotiations, contract creation, and liaison for legal and security parameters and requirements- Work with onboarding team to onboard new customers and develop Mutual Success Plans- Run Executive Business Reviews with customer executives
Education
Gustavus Adolphus College
Bachelor of Arts (B.A.), English
2009 — 2013
Skills
- Social Networking
- Editing
- Writing Across All Disciplines
- Start-Ups
- Leadership
- Social Media Marketing
- Sales
- Public Speaking
- Software as a Service (Saas)
- Advertising
- Saas
- Creative Problem Solving
- Marketing
- English
- Event Planning
- Collaborative Problem Solving
- Social Media
- Management
- Team Building
- Big Data
- Team Leadership
- Research
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