Mitchell Gordon
Digital Project Manager @Keurig Dr Pepper Canada
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WORK HISTORY
Digital Project Manager @Keurig Dr Pepper Canada
Montreal, QC, CA
Key highlights: Liaised across Canadian, U.S, and external tech teams to ensure project alignment and on-time delivery Oversaw mobile app functionality and digital platform performance to enhance customer experience Conducted business-case analyses to guide vendor selection and tech investments Led the implementation of an AI chatbot to improve customer service and reduce support tickets Used Optimizely for A/B testing to optimize conversion rates Delivered clear, non-technical communication to stakeholders and executive teamsWith a solid foundation in Agile and Waterfall methodologies, I bring structure to fast-moving digital environments and thrive in turning ideas into execution-ready projects.
EDUCATION
Seneca Polytechnic
Business Marketing Program
York University
Bachelor of Arts (BA), Sociology
ABOUT MITCHELL GORDON
Forward-thinking E-Commerce Operations Director & Senior Project Manager with 15+ years of proven success driving digital sales, marketing strategy, brand development, and end-to-end project execution. Recognized for delivering revenue-generating results through strategic planning and hands-on implementation of SEM, SEO, email marketing, and paid media campaigns.Experienced in managing and optimizing across leading e-commerce platforms including Shopify, Magento, BigCommerce, and SAP Hybris.Proficient in leveraging project management tools—Jira, Smartsheet, Trello, Basecamp, Asana, and Airtable—within both Agile and Waterfall methodologies to ensure efficient, on-time, and on-budget delivery of complex initiatives.
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