Mitchell Germain

Experience

1. Founder & CEO

   Zing

   Oct 2015 — Present · Hollywood, FL, US

   Founded a software development company specializing in developing communication apps, modern websites, eCommerce stores, and other custom applications for K12 schools.• Directed daily operations and strategic delivery of 225+ mobile applications and 60+ websites, optimizing workflows and resource allocation to maximize productivity and client satisfaction.• Remotely oversaw operations of a highly agile and efficient team with at least six project managers, designers, developers, and technical support agents a time to effectively support and drive company growth and exceed client expectations. • Leveraged StoryBrand framework to address COVID-19 challenges by revitalizing website design, copy, and marketing strategies to drive enrollment growth.• Implemented a company framework based on Scaling Up and EOS models to clearly define vision and values and establish roles and responsibilities.• Applied comprehensive systems across all finance, marketing, sales, IT, and operations teams to drive productivity and sustain high-performance rates. • Facilitate comprehensive training sessions for new and existing staff to equip them with skills to readily address client concerns and maintain seamless operations. KEY ACHIEVEMENTS• Achieved a 400% increase in inquiries, school tours, and enrollments during COVID-19 pandemic.

Education

• California State University - East Bay

  Bachelor of Science - BS, Computer Science

  2007

• Fullerton College

  Public Speaking

• Pontificia Universidad Católica Madre y Maestra

  Bachelor's of Science`, Industrial Engineering

Skills

• Product Management
• Negotiation
• Program Management
• Process Improvement
• Business Strategy
• Integration
• Healthcare
• Business Development
• Healthcare Information Technology (Hit)
• Sales Management
• Visio
• Vendor Management
• Business Intelligence
• Healthcare Information Technology
• Strategic Planning
• Management
• Team Building
• Project Management
• Start-Ups
• New Business Development
• Business Analysis
• Sdlc
• Cross-Functional Team Leadership
• Marketing Strategy
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Hipaa