Deb Mitchell

About Deb Mitchell

As an Industrial/Organizational Psychologist, I\'m passionate about driving organizational change through data-driven employee experience practices. With extensive experience in research design and building and leading a new employee experience research function, I bring a unique perspective to employee experience improvement. By understanding what drives the employee experience using surveys, focus groups, and interviews, then working directly with employees to eliminate pain points and make improvements, employee can be more engaged, more productive and be more likely to stay. My approach to any business problem is to use science and research to create evidence-based solutions. This can include external research, employee listening, understanding systems and processes, then use analysis and data storytelling to share results and recommended solutions. I enjoy the challenge of answering business questions and developing solutions for my clients. I have deep experience in employee lifecycle surveys (onboarding, exit, employee engagement, eNPS). I manage enterprise-wide employee experience surveys, including writing items, administering the survey, analyzing results, providing reporting and insights to top leaders, and action planning. I also develop ad-hoc surveys to identify changing employee perceptions throughout organizational changes or to evaluate new programs or processes. I have expertise in pre-hire assessments for front-line employees. I lead the development and implementation of pre-hire assessments for frontline care and sales roles, which are proven to improve employee performance, business results and employee retention. Throughout my career, I have developed an expertise in communicating actionable insights to diverse audiences, including executives, managers, and HR. I take results of advanced analyses and visualize the data in a clear, concise and compelling data story including recommended actions. My core competencies include: • Employee Experience Research and Improvement • Employee Listening Using Surveys, Focus Groups and Interviews • Human Centered Design • Pre-Hire and 360-Degree Feedback Assessments • People Analytics and Metrics • Leadership Development • Employee Retention • Performance Management Whether working independently or leading teams, I\'m dedicated to improving the employee experience and driving organizational improvement. Let\'s connect and explore how we can make a difference together.

Experience

1. Sr Manager, Employee Experience Strategy and Insights

   T-Mobile

   Jan 2020 — Present · Kansas City, MO, US

Education

• Texas Christian University

  BS

• Georgia Institute of Technology

  Ph.D., MS