Mitchell Padfield

Payment Operations Analyst @Nbc Sports Next

Minneapolis, MN, US

Support daily payment operations, ensuring accuracy and compliance across all financial transactions-Collaborate with customer support and cross-functional teams to resolve payment-related inquiries, ensuring prompt and effective solutions-Ensure adherence to KYC (Know Your Customer) and CDD (Customer Due Diligence) protocols, continuously improving documentation and processes-Monitor and verify payment and transaction processes to guarantee seamless operations and mitigate errors-Utilize advanced tools to identify and analyze payment and transaction issues, proactively addressing patterns to improve efficiency-Take ownership of discrepancies in data and calculations, implementing corrective actions to improve accuracy and consistency-Conduct thorough account reviews, assessing risks and making data-driven decisions to ensure compliance and minimize potential risks-Contribute to process improvement initiatives, suggesting innovative solutions to enhance operational workflows and the overall customer experience-Maintain a keen attention to detail while monitoring transactions and merchant activities, ensuring all procedures met company and regulatory standards-Identify opportunities to streamline complex processes, driving automation and operational efficiency across payment systems.

Minnesota State University, Mankato

Bachelor of Science, Finance, Economics

St. Croix Lutheran High School

High School Diploma, General Education

Humboldt State University

Finance, Economics