Mitchell L. Noel

About Mitchell L. Noel

Visionary executive leader with a proven track record of elevating organizations through technology-driven solutions, operational excellence, and customer-centric strategies. With deep expertise in SaaS, health & wellness, and fitness services, I specialize in building high-performing teams, optimizing data operations, and delivering exceptional client experiences. My approach blends strategic foresight, hands-on leadership, and a relentless focus on quality, compliance, and innovation. Passionate about improving lives through technology, I thrive in dynamic environments where growth, efficiency, and customer satisfaction are paramount.

Experience

1. Senior Director, Data Operations

   Pdhi

   Mar 2016 — Present

   Lead enterprise-wide client services and data operations for a leading SaaS provider in the health & wellness industry.~ Architected and executed strategies to enhance customer experience, drive revenue growth, and strengthen account relationships.~ Oversaw support center, call center, and electronic health record management, ensuring compliance with HITRUST, HIPAA, and NCQA standards.~ Directed cross-functional teams in project management, resource allocation, and performance optimization, consistently delivering projects on time and within budget.~ Developed and implemented company-wide performance and efficiency objectives, including forecasting, reporting, and dashboard analytics.~ Managed vendor relationships, client billing, inventory, and risk, while directly handling recruitment, training, and employee development.~ Championed process improvement initiatives, resulting in measurable gains in operational efficiency and customer satisfaction.

Education

• University of Northern Iowa

  Bachelor of Arts - BA, Psychology