Mitchell Gribble
Founding Customer Success Manager
- Role
- Customer Success Manager at ProjectMark Construction CRM
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Mitchell Gribble
My career aspirations include not only expanding my prior knowledge with relevant and challenging industry growth but setting a high standard and putting myself in a position to exceed at my role to enrich customer experience.I am a University of Illinois at Urbana-Champaign graduate earning my Bachelor of Science in Technical Systems Management with a concentration in Project Management. I am passionate about technology, data, and analytics and have experience in the modern selling culture, advertising, logistics, operations, and technical research.I exhibit an entrepreneurial mentality, and am eager to learn and adapt to different environments. Please feel free to reach out and connect!
Experience
Customer Success Manager
Feb 2025 — Present · Chicago, IL, US
Own and have rebuilt the end-to-end implementation and onboarding process for new customers in the construction technology space, driving faster time-to-value and long-term client success• Manage the full customer lifecycle—driving adoption, retention, and renewals—while delivering a high-touch, consultative experience tailored to the construction industry• Act as a strategic advisor to clients, aligning product capabilities with construction workflows and business goals to maximize ROI• Proactively monitor account health, address risks, and consistently exceed KPIs including renewal rates, upsells, and user engagement• Collaborate with cross-functional teams—including Sales, Product, Engineering, and Marketing—to advocate for customer needs and inform product improvements• Lead impactful client meetings, analyze usage trends, and provide insights and resources that highlight value and support long-term growth• Maintain expert-level knowledge of the platform to guide construction professionals on the most relevant features and use cases• Contribute to customer success strategy, content development, and internal process optimization to support scalable growthProjectMark is the CRM built for the commercial construction industry. Our platform empowers teams to be more productive in their pursuits and leverage historical data to make better decisions, so they can chase the right opportunities, streamline their RFP processes, and increase their win rates.
Education
University of Illinois Urbana-Champaign
Bachelor of Science - BS, Technical Systems Management
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