Mitchell Ford
Service Desk Engineer @Waterstons
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WORK HISTORY
Service Desk Engineer @Waterstons
Durham, GB
As a Service Desk Engineer at Waterstons Limited, I’m committed to delivering exceptional IT support and service. I handle a wide range of responsibilities including phone support, triage, incident escalations, and managing major incidents—always with a focus on fast, effective resolutions and client satisfaction.Technical Skills:Microsoft 365Windows DesktopWindows ServerAzureGroup PoliciesMicrosoft ExchangeTeams TelephonyRemote Desktop Services (RDS)Network InfrastructureVMware vCenterCitrixVeeamMacOS supportAnd moreI’m well-versed and qualified in ITIL practices, ensuring a structured and reliable approach.Alongside my technical role, I also act as a client manager for a couple of clients—conducting regular service reviews, handling escalations, and working to continually improve their IT services.
ABOUT MITCHELL FORD
Service Desk Engineer at Waterstons
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