Mitchell Baldwin

About Mitchell Baldwin

A results-oriented and accomplished professional with extensive experience in guest services, hospital management, program development, and leadership growth. Proven ability to drive organizational success by creating sustainable systems, developing emerging leaders, and fostering high-performing teams. Skilled at motivating, training, and mentoring individuals while building and maintaining strong, long-term relationships with key stakeholders. Expertise in recruitment, coaching, and team leadership, with a track record of successfully guiding teams to meet and exceed goals. A dynamic public speaker and trainer, adept at delivering engaging presentations, workshops, and training sessions that inspire and equip others to succeed. Highly organized, with exceptional task management and coordination abilities. Strong communicator across all levels, with a focus on decision-making, problem-solving, and delivering results through a solid work ethic.

Experience

1. Manager, Experience Programs

   Novant Health

   Nov 2025 — Present · Charlotte, NC, US

   The Manager of Experience Programs plays a key role in shaping a remarkable culture across the organization. This role leads the design, development, and implementation of programs that enhance the team member and patient experience. Responsibilities include public speaking and facilitating sessions that inspire engagement, building initiatives that reinforce a positive workplace culture, and partnering with leaders to drive improvements in patient experience scores. The Manager ensures that every program supports connection, belonging, and excellence across the organization.

Education

• Western Governors University

  Master of Healthcare Administration

• University of North Carolina at Charlotte

  Bachelor of Arts - BA