Mitch Yokoyama
General Manager @Hilton Grand Vacations
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WORK HISTORY
General Manager @Hilton Grand Vacations
Honolulu, HI, US
Hokulani Waikiki, a Hilton Grand Vacations Club2023, 2024, 2025 HGV Award of Excellence20••••26 RCI Gold Crown Resort20•••••54 Diamond Award2023, 2024 Hawaii Green Business Award2025 TripAdvisor Travelers’ Choice Award2024 Best Family Resort for families who value space by Travel Awaits2023 Front Office Team of the Year
EDUCATION
Santa Monica College
Psychology
SKILLS
ABOUT MITCH YOKOYAMA
Experienced leader who managed a team of 50 – 100, from single property to multi property.• Multimillion dollar budget• Increased property status from 3 Diamonds to 4 Diamonds. • Maintained Gold Crown Award status for over 10 years.• Multiple property awards and recognitions including The Connie Award, Property of the Year Award, Award of Excellence, etc. • Increased food and beverage revenue by over 55%(adjusted with inflation).• Project Management, new builds, renovations, management transitions, task force.• HOA and AOAO• Various leadership achievement awards and recognitions• Bilingual (English and Japanese)• Training various topics such as Omotenashi and Aloha Spirit service cultures, Innovation Lab, etc.• 2nd Generation Hotelier
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