Mitch Walker

About Mitch Walker

20+ years of diverse and consistently successful leadership experience in the complex and challenging retail sector- 7 years of multi-unit management experience, overseeing up to 32 stores in 5 States ($35 million in total annual sales)- 3 years of big-box experience in the ultra-competitive grocery sector (up to 450 employees and $65M in sales)- Achieved tremendous results in every role, consistently building talented teams and driving sales to greater heights- Well-versed in sales, customer service, operations, P&L, payroll/labor, inventory control, merchandising, and more- Extensive experience in HR, hiring, training, coaching, engagement, retention, culture, and talent management- Managed a wide range of projects and events, such as new store openings, remodels, relocations, and trade shows

Experience

1. Associate Store Manager (Multiple Locations in Greater Boston)

   Whole Foods Market

   Sep 2018 — Present

   Joined the company as an assistant store leader in preparation for advancement up to store leader. Managed multiple locations to gain experience with different markets and formats, overseeing up to $65M in total annual sales and up to 450 employees (including 20 department leaders). Currently deemed \"ready\" for promotion to store leader- Provided senior-level leadership in high-volume, big-box stores that operated 24/7 with overnight crews- Achieved excellent results in each location by leveraging multi-unit experience in the specialty retail sector- Identified, developed, and promoted more than 10 high-potential team members internally- Guided stores and team members through the pandemic; introduced new employee/customer safety protocols- Launched an online sales program during COVID - established standards and trained team members- Introduced self checkouts to improve service levels and help with hiring challenges (13 in current location)- Identified as ready for promotion to store manager after just 3 years (company average is 5 years)

Education

• Vanier College

  Business and Marketing Courses

• Carleton University

  Bachelor of Arts

Skills

• Account Management
• Merchandising
• Onboarding
• Powerpoint
• Microsoft Excel
• Hiring
• Leadership
• Sales Management
• Microsoft Office
• Sales
• Retail
• Marketing Strategy
• Visual Merchandising
• Sales Operations
• Customer Retention
• Store Management
• Customer Service
• Profit
• Training
• Customer Satisfaction
• Forecasting
• Managerial Finance
• Strategic Planning
• Employee Relations
• English
• Analysis
• Operations Management
• P&L
• Budgets
• Sales Process
• Photoshop
• Management
• Team Building
• Interviews
• Leadership Development
• Income Statement
• Microsoft Word
• Time Management
• Team Leadership
• Windows