Mitch Osborne

About Mitch Osborne

In my professional capacity, I was a successful business owner for over 28 years, then an…

Experience

1. Brand Standards Ops Services Food Safety - Providing Support for 300 () Locations

   Huddle House

   Nov 2017 — Present

   To ensure our Brand is fully protected at all times while building strong relationships with our Franchise Partners and staff. Having and making each visit impactful.Conduct Brand audits for each location using Steton and Rizepoint software. I complete a summary for each Audit that was conducted that day detailing the areas of opportunity for that location. If a location fails the inspection, then I start the compliance process to ensure protocols are being met in case we have to take further action in the future. I have to keep meticulous records and photos for documentation regarding each visit.Maintain the company car and make sure I stay with in the per diem for expenditures on a daily/weekly/monthly basis for hotels, air fare, gas and food.I\'m a Heavy traveler and plan my schedule 6-8 weeks in advance. Exceptional planning, negotiating and time management skills. Ensure all product meets Brand specifications and food safety requirements while achieving/exceeding Guest expectations. Help in achieving our KPI\'S & OKR goals for each quarter and fiscal year. Make each visit impactful.One of the most important aspect of my position would be Coaching Developing & Mentoring the Team to ensure Brand Standards & Food Safety practices are being met on a consistent & daily basis.Remain flexible while pivoting into a Ops Excellence and Process people developer during my OPS visits.Maintain and execute a high ethical and moral standard, serving as an example for the Brand while performing evaluations on each unit to ensure Brand Standards are being achieved and maintained.Host every two weeks our Bi-weekly Strategic Sales Video call with all Locations using MS Teams. to discuss key tactics and visions for driving Sales. Conduct Product Test calls & Video calls regarding feedback from each Product or Promotion that is being tested.Created an Ops Excellence newsletter that\'s sent system wide each Monday.

Education

• Concord High School

  Diploma, Required

  1980 — 1984

• The University of North Carolina at Chapel Hill

  Business Administration and Management, General

  1986 — 1988

Skills

• Inventory Management
• Coaching
• Multi-Unit
• Budgets
• Food
• Web Design
• P&L Analysis
• New Restaurant Openings
• Mentoring
• Leadership Development
• Leadership
• Business Development Consultancy
• Food & Beverage
• Customer Service
• Marketing
• Restaurant Management
• Microsoft Word
• Team Leadership
• Profit
• Management
• Team Building
• Franchising
• Restaurants
• Culinary Skills
• Hospitality
• Budgeting
• Sales
• Microsoft Excel
• Powerpoint
• Hiring
• Catering
• Indesign
• Customer Satisfaction
• Training
• Operations Management
• Time Management
• P&L
• Strategic Planning