Mitch McClellan

About Mitch McClellan

As Principal IT Product Manager at The University of Vermont Health Network, years of…

Experience

1. Principal IT Product Manager Business Relationship Partner

   University of Vermont Health

   Feb 2023 — Present · Burlington, VT, US

   Develop strategic plans and product roadmaps to align with business operational, strategic and clinical initiatives. • Manage internal relationships, engaging with business executives and senior leaders.• Oversee vendor management including relationships and contracts. • Direct the full project life cycle, from initiative identification through completion.• Partner with customers in prioritization, planning and fulfillment of IT proposals and projects within Lean-Agile methodologies. • Conduct capacity planning, project planning and fulfillment of IT proposals and projects with IT teams and value streams. • Demonstrate a deep understanding of strong customer service. • Exhibit outstanding written and verbal communication skills: great memos and presentations and building trust and create collaborative partnerships cross-functionally.• Make tough but informed decisions with both data and judgment.• Execute projects that measurably improve customer and agent experiences.• Maintain a deep focus on delivering a great customer and agent experience.• SAFe Lean-Agile Methodology: Apply expertise in SAFe Lean Agile methodology ceremonies and communities of practice. • Contribute toward the refinement of new and established lean agile processes, techniques and tools for the successful accomplishment of all tasks. • Benchmarking and analysis: Benchmark, analyze, report and recommend systematic changes to support ongoing dynamic operational and clinical needs. • Risk management: Identify potential risks to delivery and implementation. Formulate strategies to mitigate them and resolve any escalated issues or challenges during the deliver process.• Customer setup and partnerships: Oversee customer setup, handoffs, partnerships and synergies in all areas impacting patient care and business success. Drive excellent customer experiences through cohesive strategy, area actions and system development with a collaborative approach.

Education

• Champlain College

  Business Administration, Management, Finance

  1996 — 2000

Skills

• Meditech
• Change Management
• Medical Billing
• Healthcare Management
• Physician Relations
• Nextgen
• Healthcare
• Edi
• Project Management
• Business Process Improvement
• Business Analysis
• Revenue Cycle Management
• Program Management
• Hipaa
• Ambulatory
• Enterprise Software
• Medical Technology
• Cpoe
• Ophthalmology
• Dermatology
• Health Information Exchange
• Software Implementation
• Vendor Management
• System Configuration
• Informatics
• Neurosurgery
• Integration
• Hl7
• Revenue Cycle
• Ehr
• Pediatrics
• Salesforce.com
• Physicians
• Orthopedic
• Hospitals
• Visio
• Healthcare Information Technology
• Cerner
• Epic Systems
• Emr