Mitch Hind

Player Care Manager @Tactile Games Uk

Derby, GB

Supporting customers via the in-game support channel, Facebook and email to provide support for the company\'s 3 games. The games are available on Android, Apple and Amazon devices• Communicating remotely with the development teams in Derby, Spain and Denmark. Reporting issues, providing analytics to support locating issues and helping to identify causes• Have used Jira to create support tickets, periscope for looking at analytics, Unity for checking code and QA purposes, as well as slack, SmartSVN, Google Docs & Visual Studio• Part of my role is to test the game for QA purposes. Testing for specific issues that players have reported, testing new updates and playtesting the company\'s latest game before release• As part of my role, I had located an issue that was being reported by players and found the specific code in the game which was not behaving in the expected manner. This allowed me to report the issue, report the code and it\'s location as well as give the development team the needed method to fix the issue