Mitchell Mitch Brackett

Senior TPM & Technology Leader | Incident Response Expert | Director of Operations ANCEA

Role: Director of Operations at Asia-Northwest Cultural Education Association
Location: Everett, WA, US
LinkedIn followers: 500 followers

About Mitchell Mitch Brackett

With extensive experience in operations and technical program management, I currently serve as a Sr. Technical Program Manager at Amazon, where I contribute to infrastructure automation and AWS regional flexibility initiatives. My role focuses on driving organizational efficiency, developing tools, implementing operational metrics, and mitigating program risks to ensure seamless service delivery.I bring deep expertise in incident management, having established best practices and built incident response programs that maintain high-availability services for customers worldwide. My work emphasizes proactive problem-solving, collaboration across cross-functional teams, and enhancing customer efficiency through automation and tool development. I am dedicated to enabling improved operational outcomes and empowering service teams with comprehensive tooling and documentation for success.

Experience

Director of Operations
Asia-Northwest Cultural Education Association
May 2013 — Present · Seattle, WA, US
Direct operations at ASIA-NORTHWEST CULTURAL EDUCATION ASSOCIATION, ensuring seamless event execution and safety compliance. • Managed a diverse team of approximately 450 staff across multiple departments, enhancing operational efficiency. • Collaborated with city officials to ensure adherence to fire and life safety codes for event spaces. • Developed marketing platforms, including digital signage and vendor booth setups, to enhance event visibility.• Actively participated as a voting board member to shape the future of the ANCEA organization.• Facilitated communication between all vendors and city officials to ensure safety and security requirements throughout the life of a given event.• Negotiate hotel contracts for 14 local hotels to gain block rates for attendees and the event staff itself.

Skills

IT Operations
Cloud Computing
Scom
Active Directory
Windows Server
Technical Support
Troubleshooting
Hyper-V
Service Manager
Computer Hardware
Sharepoint
Testing
Windows Phone
Enterprise Software
Software Installation
Server Administration
Event Management
Incident Management
Customer Service
Software Documentation
Windows 7
Windows 8
Management

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