Mitch Anderson
IT Support Specialist | Helping Organizations Thrive
- Role
- Field Services Analyst L2 at Aecom at Allied Digital
- Location
- Roanoke, US
- LinkedIn followers
- 500 followers
About Mitch Anderson
Versatile and dynamic IT support specialist and analyst with over a decade of…
Experience
Field Services Analyst L2 at Aecom
Dec 2024 — Present · US
Deliver PC hardware, software, and network support, efficiently handling on-prem and remote work order requests, including analysis and break/fix solutions for first and third-party devices and software, leveraging MS365/Copilot and Power Apps, and of various Engineering software- Active Directory/Intune, printing, file services, and Exchange for troubleshooting analysis, employing remote desktop services to Windows Servers or VMware for in-depth service and event analysis, aiming for root cause identification and resolution- Device imaging and provisioning using Intune and Azure-joined devices as well as custom builds, Configuration Manager, optimizing memory usage and software deployment updates, ensuring system integrity and compliance with IT standards- Utilize RSAT and RDP utilities, Beyond Trust, and MS Teams for effective remote user support, documenting all troubleshooting steps and resolutions in ServiceNow to uphold stringent SLA requirements- Oversee IT asset management, focusing on end-of-life cycle refreshes, strategic site surveys, and project planning for IMACD/RTO initiatives encompassing a wide range of hardware and peripherals- Hardware and software procurement processes to fulfill diverse IT work order requirements, showcasing proficiency in Windows 7-11 OS, Windows Servers, WinPE, and mobile device troubleshooting. MDM. High-level engineer support and software fixes for over 100 complex applications- Data Closet updates and troubleshooting; Technical writing for Knowledgebase articles.
Education
Radford University
Bachelor of Science - BS, Information Technology
Virginia Western Community College
A.S., General Studies | Information Technology and Business Concentration
Skills
- Proposal Writing
- Product Marketing
- Html
- Social Networking
- Market Research
- Web Design
- Direct Sales
- Sales Operations
- Customer Service
- Strategic Planning
- Competitive Analysis
- Selling
- Retail
- B2b
- Customer Relations
- Social Media Marketing
- Event Management
- Digital Media
- Promotions
- Sales Support
- Microsoft Excel
- Powerpoint
- Negotiation
- Email Marketing
- Consultative Selling
- Microsoft Office
- Online Advertising
- Teamwork
- Computer Hardware
- Problem Solving
- Planning
- SEO
- Outlook
- Inventory Management
- Cold Calling
- Customer Satisfaction
- New Business Development
- Advertising
- Sales Management
- Marketing Strategy
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