Mitan Singh
Product Manager – ITSM / CMDB || B2B || SaaS || AI || Integrations || Cloud Infrastructure || Certified ITIL®|| Professional Scrum Product Owner (PSPO I) || Scrum Master PSM™ || Luma Design || Salesforce
- Role
- Product Manager at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mitan Singh
Product Manager – ITSM, ITAM (HAM), CMDB | Cloud Infrastructure | Banking & Fintech | API Core IntegrationsProduct Manager with 14+ years of experience building and scaling ITSM, ITAM (Hardware Asset Management), and CMDB platforms across banking, fintech, and cloud infrastructure environments. Deep domain expertise in designing products that support high-availability services, regulatory compliance, and operational resilience in complex enterprise landscapes.Proven ownership of CMDB and ITSM product strategy and execution, including service mapping, discovery, asset lifecycle management, and data governance to support incident, change, problem, and release management. Extensive hands-on experience with ITAM/HAM, covering asset onboarding, lifecycle tracking, reconciliation, depreciation, and audit readiness for regulated financial institutions.Strong background partnering with cloud infrastructure, SRE, operations, security, risk, and compliance teams to ensure CMDB accuracy and asset visibility across hybrid and cloud environments (AWS). Experienced in integrating discovery tools, APIs, and automation to maintain trusted configuration and asset data across on-prem, data center, and cloud estates.Experienced product leader in Agile delivery, owning roadmaps and backlogs for enterprise platforms, translating regulatory, operational, and infrastructure requirements into clear product capabilities. Known for prioritizing work based on risk reduction, service reliability, cost optimization, and business impact, particularly within banking and fintech operating models.Trusted partner to senior stakeholders in regulated environments, supporting ITIL-aligned processes, audit readiness, and compliance obligations while enabling faster incident resolution, controlled change execution, and improved infrastructure transparency.Outcomes: “Improved CMDB accuracy by ~25–35% across critical services”“Enabled audit-ready asset visibility for 98%+ infrastructure assets”“Supported infrastructure operations across multi regions / data centers”Certified PSPO I, Scrum Master, and ITIL Foundation professional with a Bachelor’s degree in Information Technology. Currently focused on modernizing ITSM, ITAM, and CMDB platforms to support cloud adoption, infrastructure scalability, and enterprise digital transformation in financial services.
Experience
Product Manager
Feb 2024 — Present · Hyderabad, IN
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering (B.E.), Information Technology
2007 — 2011
Army Public School, Agra
HSC
John Milton Public School, Agra
SSC
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