Mitali Dudhat
Front Desk Supervisor @DoubleTree by Hilton
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WORK HISTORY
Front Desk Supervisor @DoubleTree by Hilton
Regina, SK, CA
EDUCATION
Saskatchewan Polytechnic
Post Graduate Business Management
Insurance Brokers Association of Saskatchewan
Property & Casuality Level 1
Uka Tarsadia University
Bachelor of Business Administration - BBA
ABOUT MITALI DUDHAT
As an Insurance Advisor at Harvard Western Insurance, I have successfully increased customer retention by 20% through strategic communication techniques and have consistently managed up to 30 client cases weekly. My role involves assessing multiple products and risk factors, ensuring alignment with customer needs, and achieving a 95% accuracy rate in risk acceptability and pricing. My commitment to enhancing customer satisfaction is evident in the 30% year-over-year improvement in satisfaction scores. My career includes roles such as Front Desk Supervisor at DoubleTree by Hilton and Front Desk Manager at Beautyplus Brow Studio, where I honed my skills in customer service and operational efficiency. I hold a Post-Graduation Certificate in Business Management from Saskatchewan Polytechnic and a Bachelor of Business Administration from Uka Tarsadia University. These experiences have equipped me with a strong foundation in business strategy, financial management, and organizational behavior. I possess a diverse skill set that includes risk assessment, financial analysis, and customer service management. My proficiency in software such as Microsoft Office Suite, CRM Software, and Risk Management Software complements my technical skills. Additionally, I hold a certification in Property and Casualty Level 1, which has enhanced my ability to provide comprehensive insurance solutions. My volunteer work in community service has further developed my leadership and mentorship abilities. What sets me apart is my adaptability and commitment to continuous improvement. I am driven by a customer-centric focus and a passion for delivering exceptional service. I am eager to bring my skills and experience to a corporate environment where I can contribute to achieving organizational goals. If you\'re looking for a dedicated professional with a proven track record in enhancing customer satisfaction and operational efficiency, I would be thrilled to connect and explore potential opportunities.
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