Mitali Vyas
- Role
- Sr Retail Banking Product Analyst at WaFd Bank
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Mitali Vyas
As a strong advocate for solution-oriented approaches, my focus is on elevating the…
Experience
Sr Retail Banking Product Analyst
Jan 2022 — Present
Conducting research and analyzing market trends to develop digital banking strategies that align with customer needs and business goals.\\\\n• Collaborating with cross-functional teams, including IT, marketing, and customer service, to implement digital banking initiatives that improve customer experience.\\\\n• Developing and maintaining key performance indicators (KPIs) to measure the success of digital banking initiatives and make data-driven recommendations for future improvements.\\\\n• Assisting with writing product and user requirements for online banking, credit cards and mobile banking application.\\\\n• Conducting user acceptance testing (UAT) to ensure that digital banking solutions meet customer needs and comply with regulatory requirements.\\\\n• Assisting with planning, scoping, and implementation of payments related strategy, enhancements, and scheduled maintenance.\\\\n• Managing customer service escalations in a timely manner.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Hochschule für Technik und Wirtschaft Berlin
Master's in Business Administration and Engineering, Interdisciplinary Management
2015 — 2017
Nagpur University
Bachelor of Engineering (B.E.), Engineering/Industrial Management
2010 — 2014
Skills
- Analytical Skills
- Wix
- Quickbooks
- Microsoft Office
- Strategic Planning
- Leadership
- Project Management
- Microsoft Word
- Management
- Microsoft Outlook
- Customer Service
- Organized
- Sharepoint
- Problem Solving
- Social Skills
- Microsoft Project
- Quick Grasping
- Interpersonal Communication
- Microsoft Excel
- Customer Service Management
- Critical Thinking
- Blogging
- Power Bi
- Tenacious Work Ethic
- Research Skills
- Gdpr
- Punctual
- Procurement
- Privacy Compliance
- Public Speaking
- Teamwork
- Microsoft Powerpoint
- Adaptibility
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