Mitali S.

IT Technical Support Specialist Analyst @Kelly Services (Canada), Ltd.

Mississauga, ON, CA

Client-AppleAssisting customers with the billing department issues and resolutions related to apple devices and billing issues related to subscriptions, promotions and provide technical support.Responsibilities like resolution with the financial payments and billing deductions and payment method issues related to apple ID’s.Report fraud activity, take required actions as per knowledge base articles.Unlock accounts and assist with the backup ensuring the transfer to be complete and essential warranty support-Educating customers on available security, protections plans.Assist customers who owns multiple products and guide them with the exact solution.Maintaining activities in the company database and documented information to the knowledge base.Also communicate electronically with online wireless devices and refer them to correct resolution.Attend events and trainings for the updated devices and technology to provide the solutions based on that.Helping customers with all the device issues and insurances related to the apple devices.Troubleshooting and brainstorming for the issues and following articles and sources to help customers and finding resolutions.

Swami Sant Dass public school

Graduation

Rayat Bahra institute of Engineeing and nanotechnology

Bachelor of Technology (B.Tech.)

Conestoga College

Postgraduate Degree

Conestoga College

Postgraduate Degree