Michael S.
Engagement Manager | Project Management & Strategic Partnerships | SaaS Payment Solutions | Driving Revenue Growth, Retention & Customer Success
- Role
- Senior Adoption Services - Customer Success Manager at PairSoft
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Michael S.
I have deep experience managing Enterprise customers, with a focus on driving retention…
Experience
Senior Adoption Services - Customer Success Manager
Jul 2025 — Present · US
Drive customer adoption of PairSoft’s AP, procurement, and payment solutions through consultative engagement, onboarding, and post-go-live enablement• Develop tools, templates, and training to enhance solution delivery and customer outcomes• Lead adoption benchmarking, governance models, and continuous improvement strategies to maximize ROI• Serve as a subject matter expert in procurement, invoice automation, and payment automation to support sales efforts• Mentor and coach Services and Customer Success team members to scale domain expertise• Collaborate with partners to ensure successful customer onboarding and adoption
Education
Universidad APEC
Graphic design
2004 — 2005
Northern Virginia Community College
Communication design
2005 — 2007
Pontificia universidad catolica madre y maestra
Business administration
2000 — 2003
Skills
- Os X
- Mac Os X
- Driving Results
- Store Management
- Team Leadership
- Microsoft Office
- Sales
- Adobe Creative Suite
- Store Operations
- Visual Merchandising
- Ilife
- Customer Service
- Performance Management
- Employee Training
- Branding
- Time Management
- Indesign
- Social Networking
- Troubleshooting
- Keynote
- Inventory Management
- Coaching
- Consumer Electronics
- Ipod
- Ipad
- Iphone
- Recruiting
- Mac
- Technical Training
- Management
- Team Building
- Hiring
- Iwork
- Retail Sales
- Marketing
- Graphic Design
- Account Management
- Retail
- Customer Satisfaction
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