Misty S.

About Misty S.

I’m the founder of Office Expert 360, where I help small to mid-sized businesses, startups, and entrepreneurs take the stress out of their back-office operations.With 20+ years of experience in HR, Payroll, Bookkeeping, Administration, and Project Management, I specialize in:Building compliant HR systemsManaging payroll & QuickBooks bookkeeping with accuracySupporting recruiting, onboarding, and policy developmentDelivering cross-functional projects from planning to completionWhat sets me apart is my versatility and personalized approach—I provide corporate-level expertise across multiple areas of business, without the overhead of hiring full-time staff. My mission: To give business owners freedom to focus on growth while I handle the systems, compliance, and operations that keep their businesses running efficiently.If you’re a business owner, startup, or professional firm needing reliable HR, bookkeeping, or project support, let’s connect.

Experience

1. Human Resources Director

   Universal Physical Therapy, Pc

   Jun 2020 — Present · TX, US

   Human Resources Director – Multi-Site Medical OrganizationEstablished and led HR operations for a growing medical organization with 13 offices, creating standardized procedures to ensure consistency and regulatory compliance across all locations.Developed and implemented HR policies aligned with healthcare regulations; facilitated smooth HR integration during organizational expansions.Directed full scope of HR functions including recruitment, hiring, onboarding, employee relations, retention strategies, disciplinary actions, and terminations in compliance with employment laws.Administered payroll and benefits for multi-site staff, including healthcare, 401(k), PTO, and incentives, using ADP and Paychex. Negotiated health plan renewals, managed open enrollment, conducted audits, and oversaw bonus distribution.Supervised insurance verification teams, implementing electronic software and updated documentation processes to streamline patient intake and reduce authorization times.Designed and rolled out training programs, performance evaluation tools, and career development initiatives, including HIPAA/customer service modules, competency-based appraisals, and mentorship programs, improving engagement and reducing turnover.Led CRM/HRIS system integration, collaborating with vendors to unify payroll, accounting, and patient CRM systems. Standardized data migration, trained staff, and created process guidelines to improve efficiency and cross-office communication.Partnered with executive leadership to deliver weekly, monthly, quarterly, and annual HR and compliance reports, providing workforce analytics, turnover benchmarks, and demographic data using Excel and Tableau.

Education

• Houston City College

  Business, Management, Marketing, and Related Support Services

• Lone Star College

  Associate's degree, Business Administration and Management, General

  2000 — 2002

• THE WOODLANDS

  Diploma, High School/Secondary Diplomas and Certificates

  1996 — 1999