Misty Petty
Help Desk Technician @LEAP Legal Software
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WORK HISTORY
Help Desk Technician @LEAP Legal Software
Closed on average 50-70 cases weekly. Using strong time management and problem-solving skills, set a company record of over 90 closed in one week.Eagerly took on additional responsibilities and learning technologies such as Microsoft 365 Calendaring conversions, LawConnect onboarding, AskLEAP Article Change Requests, and TurboLaw support.Created reference guide material and email templates to improve processes and team-wide response consistency.Collaborated with teammates by answering technical questions, analyzing case behavior, training new employees, contributing to faster resolution of complex issues, which helped improve customer satisfaction, reflected in LEAP’s Google customer review rating increase from 4.4 to 4.6.
EDUCATION
Per Scholas
IT Support Specialist, CompTIA A+
Penn State University
Microbiology
Simply Cyber Academy
Certificate of Completion, GRC Analyst Masterclass
SKILLS
ABOUT MISTY PETTY
I help law firms successfully implement cloud-based legal practice management software by…
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