Misty Gleason
Community Advocate | Engagement Driver | Change Agent | Relationship Builder
- Role
- Senior Manager New Business at Athene
- Location
- West Des Moines, IA, US
- LinkedIn followers
- 500 followers
About Misty Gleason
Experienced and insightful leader with a strong business acumen and focus on innovating and driving results. Outstanding communication and leadership skills with ability to bring teams together to achieve corporate objectives and drive organizational change. Successful project management and process improvement experience paying special attention to timelines, efficiency gains, problem solving and execution. Highly motivated and driven individual who thrives on undertaking new challenges, accepts challenges with a can-do attitude and is recognized by others as a respected leader and valued partner. Community leader that is passionate about contributing and advocating on behalf of local and national efforts.
Experience
Senior Manager New Business
Dec 2019 — Present · West Des Moines, IA, US
Lead a team of 18 New Business team members responsible for validating process and procedures for the New Business department by performing random reviews for 100 processors. • Develop monitoring, scoring, feedback and coaching programs to develop processors and enhance the customer service experience.• Analyze department performance, identify trends and implement action plans when findings are outside thresholds, in collaboration with business unit.• Implement reporting, tools and recognition incentives to assist leadership with performance management, engagement and development of their team members. • Member on the Correspondence Review Team, United Way event committee and leading the department event planning committee.
Education
Kaplan University
Business Administration and Management, General
2002 — 2004
Skills
- Risk Management
- Underwriting
- Process Improvement
- General Insurance
- Employee Benefits
- Business Analysis
- Financial Risk
- Relationship Management
- Term Life Insurance
- Reinsurance
- Health Insurance
- Insurance
- Life Insurance
- Fixed Annuities
- Management
- Leadership
- Customer Service
- Financial Services
- Analysis
- Claim
- Agents
- Training
- Contact Centers
- Operations Management
- Workflow Management
- Team Building
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