Kajal Mistry
Omni Customer Fulfillment Associate @Walmart Canada
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WORK HISTORY
Omni Customer Fulfillment Associate @Walmart Canada
Concord, ON, CA
Efficiently processed and fulfilled 100% of online orders on time, ensuring high customer satisfaction- Implemented a new packing method, increasing packing efficiency by 25% and reducing order processing time- Balanced fulfillment tasks with customer service, maintaining over 95% customer satisfaction score through effective multitasking and teamwork abilities- Maintained 100% compliance in safety and hygiene standards, ensuring a safe and hygienic work environment-Managed high-volume order processing within tight deadlines, achieving 100% adherence to scheduled delivery times, demonstrating exceptional time management and organizational skills- Rapidly adapted to the retail industry and mastered diverse operational procedures within 1 month, showcasing a strong capacity for learning and adaptability- Actively participated in and contributed to team-based activities, enhancing work culture and boosting team morale by 30%, reflecting skills parallel to employee engagement in HR- Resolved 90% of customer issues on first contact, demonstrating strong problem-solving and communication skills.
EDUCATION
K. S. School Business Management and IT
Master of Business Administration - MBA
Humber College
Micro Credential
ABOUT KAJAL MISTRY
Namaste, I am a dedicated HR professional with over three years of comprehensive experience in both Human Resources and customer fulfillment roles. Currently, as an Omni Customer Fulfillment Associate at Walmart Canada, I have enhanced packing efficiency by 25% and resolved 90% of customer issues on the first contact, reflecting my commitment to exceptional service and operational excellence. Prior to this, I served as an HR Executive at Stridely Solutions, where I efficiently managed payroll for over 300 employees and successfully led more than 500 onboarding sessions, fostering a positive integration experience for new hires. I am pursing \"Payroll Compliance Practitioner\" Professional Certificate from \"Humber College\", which has equipped me with a strong foundation in Canadian payroll practices. My education has provided me with the theoretical and practical knowledge necessary to excel in HR roles, and I have consistently pursued opportunities to expand my skills and expertise. I am passionate about continuous learning and have engaged in volunteer work, contributing my HR expertise to local community organizations to support their administrative needs and foster a positive workplace culture. I am excited to connect with like-minded professionals and organizations, leveraging my diverse background to drive positive outcomes and contribute to team success. Let\'s connect and explore opportunities to collaborate in the HR and customer fulfillment sectors.
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