Misti Elder

About Misti Elder

I lead operations that scale, teams that excel, and client experiences that keep businesses growing. With 20+ years building high-performing teams, I’ve led organizations through rapid growth, complex transformations, and multi-product expansions; always balancing operational discipline with a people-first approach.My leadership spans global markets, multi-region support teams, and intricate service delivery models. I’ve built EOS-aligned operational playbooks, driven enterprise system rollouts, and designed processes that protect revenue, streamline onboarding, improve margins, and elevate client satisfaction.Wherever I lead, I bring structure to complexity, clarity to chaos, and consistency to execution. Whether launching a new function or elevating legacy operations, my focus is simple: improve outcomes, drive accountability, and deliver measurable business impact.Let’s connect if you’re seeking leadership that understands both the people and the process behind exceptional business performance.#OperationalExcellence #ClientSuccess #Leadership #ITIL #CustomerExperience #PostSalesStrategy #DigitalTransformation #HumanCapitalManagement #ServiceDelivery

Experience

1. Head of Operations

   West End Workforce

   Sep 2023 — Present · Houston, TX, US

   As Head of Operations, I am responsible for driving operational excellence and leading the implementation of B2B solutions that scale business operations and improve service delivery. I oversee financial performance, vendor management, and ensure the seamless integration of AI technologies and cloud services to enhance efficiency and collaboration across all business functions.Managing vendor relationships is a critical part of my role, ensuring that our external partners align with our business goals and add value to our B2B services. I oversee financial operations, including payroll administration, and lead the organization through transformational change, optimizing processes for both internal and external stakeholders.In partnership with my cross-functional teams, I ensure that our operations are designed to meet the needs of B2B clients, delivering scalable and efficient solutions that foster long-term business growth. I focus on client relations, utilizing cloud-based technologies and AI-driven systems to streamline workflows, improve data visibility, and drive performance improvements.Through effective collaborations and continuous process optimization, I align our operational strategies with organizational goals, ensuring that both internal teams and external clients consistently meet their objectives.

Education

• Houston City College

  Basic Business Courses

• AIHR | Academy to Innovate HR

  Human Resources: Business Partner

• Lamar University

  Accounting and Business/Management

  1987 — 1991

Skills

• Training
• Management
• Team Building
• Operations
• Customer Service
• Applicant Tracking Systems
• Employee Benefits
• Staffing Services
• Human Resources
• Employee Relations
• Performance Management
• Team Leadership
• Talent Acquisition
• Operations Management
• Onboarding
• Leadership
• Talent Management