Samuel Ajala
Software Technical Support Analyst @Manulife
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WORK HISTORY
Software Technical Support Analyst @Manulife
Waterloo, ON, CA
EDUCATION
University of Ilorin
Bachelor of Science (B.Sc.)
Conestoga College
Postgraduate Degree
SKILLS
ABOUT SAMUEL AJALA
With over 13 years of experience in application support and project management, I am a Finacle professional who has successfully implemented and maintained the core banking application in seven African countries. I have an Oracle certification and an ITIL certification, as well as skills in SQL, Ansible, API management, and data engineering. As the Team Lead CoreBanking Application Support at Stanbic IBTC, I led and participated in initiatives to deliver new business requirements, application upgrades, disaster recovery simulations, and new releases on Finacle. I also developed Ansible playbooks and database-scheduled jobs to automate repetitive tasks and improve system performance and availability. I provided 2nd level support and issue resolution for reported incidents on applications riding on Oracle and SQL database platforms. I am passionate about optimizing business processes, resolving technical challenges, and building strong stakeholder relationships.
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