Missy McCain

Pharmacy Benefit Digital Manager @Cigna Healthcare

Orlando, FL, US
MOBILE NUMBERS
+13•••••••14

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WORK HISTORY

Aug 2024 — Present

Pharmacy Benefit Digital Manager @Cigna Healthcare

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US

EDUCATION

2003

University of Phoenix

B.A, Business Management

SKILLS

Program ManagementHospitalityHiringChange ManagementLeadershipRecruitingHuman ResourcesSalesCustomer ExperienceSales OperationsCustomer RetentionCustomer ServiceCoachingPayrollProcess ImprovementLeadership DevelopmentTeam BuildingManagementCustomer SatisfactionTrainingTeam LeadershipQuality AssuranceCall CentersEmployee RelationsStrategic PlanningCall CenterPerformance ManagementEmployee Training

ABOUT MISSY MCCAIN

Highly motivated and engaging Learning & Quality Manager with 20+ years of experience improving people and business performance. Respected for the ability to solve problems and get things done when others give up by utilizing an innovative, creative spirit and drive for excellence. Bring solid record in streamlining operations, maximizing productivity, and managing multiple sites to maximize performance, service delivery, and business results. Proven talent to build, lead, and develop high performing teams in a collaborative manner.Skills: Coaching, Staff Development, Performance Management, Change Management, Learning & Quality, Project Management, Customer Service, Mentoring, Facilitation, Instructional Design, Performance Metrics, Witness Certification Systems, Verint Quality Systems, Microsoft Office Virtual Training, Adult Learning Methods, Corporate Training Programs, Evaluate & Values Feedback, Honors: WOW Award, Booking.com, 2016, 2018 Specialty Marketing Outstanding Performance, Westgate Resorts, 2006 Cast Excellence Award, Walt Disney Company, 1995, 1997 and Partners in Excellence Nominee, Walt Disney Company, 1997, 2002 and 2003 Team with Highest Productivity Award, Walt Disney Company, Rafiki Award, Walt Disney Company, 2002

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