Cristina Herrera

About Cristina Herrera

For the past decade, I’ve helped organizations reimagine how they connect people, performance, and purpose—most recently as a Transformation Leader at JLL. My work bridges strategy, culture, operations and customer success, helping global clients design experiences and strategies that inspire trust, unlock innovation, and deliver measurable growth.I’m especially passionate about building teams and ecosystems where human connection meets operational excellence—where we not only deliver results but elevate the way people feel while achieving them. Whether leading enterprise-scale change, supporting M&A initiatives, shaping customer experience strategy, aligning people and workplace strategies or introducing AI tools that enhance engagement, my focus remains constant: helping people and businesses thrive together.If you’re leading transformation in a world of rapid change and want to build trust as your competitive advantage, I’d love to connect.If you catch me outside, I am likely bicycle riding around Brooklyn, in a coffee shop with a good book, creating artwork or in the gym trying to break a new personal record. Citizen of US, AU, EU

Experience

1. Senior Director

   JLL

   Mar 2025 — Present · NY, US

Education

• National Institute of Dramatic Arts(NIDA)

  Certificate - The Presenter, TV hosting and presenting

  2010 — 2010

• State University of New York at Oswego

  Graphic Design & Art Theory

  2008 — 2009

• University of Sydney

  Change Management Certificate

  2015 — 2015

• Australian Catholic University

  Graduate Diploma of Education (Secondary)

  2010 — 2010

• Australian Catholic University

  Certificate in Religious Education

  2010 — 2010

• University of Sydney

  Graduate Diploma of Psychology

  2012 — 2013

• Australian Catholic University

  Bachelor of Visual Arts & Design

  2007 — 2009

• University of Sydney

  Strategic Planning Certificate

  2015 — 2015

Skills

• Microsoft Excel
• Training
• Staff Management
• Project Management
• Strategy
• Creative Problem Solving
• Office Administration
• Art
• Customer Service
• Stakeholder Engagement
• Human Resources
• Event Planning
• Leadership
• Influence Others
• User Productivity Kit (Upk)
• Management
• Recruiting
• First Aid
• Prosci
• Marketing
• Close Attention to Detail
• Invoicing
• Graphic Design
• Patience
• Research
• Telephone Skills
• Strategic Influence
• Communication
• Global Logistics
• Content Development
• Customer Service Training
• Facilitation
• Microsoft Office
• Sales
• Responsible Service of Alcohol
• Performance Management
• Teaching
• Time Management
• Support Workers
• Instructional Design