Holly Band
Customer Success Manager, Uk & Europe @Cloudforce
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WORK HISTORY
Customer Success Manager, Uk & Europe @Cloudforce
GB
People-powered Customer Success Manager supporting nebulaONE customers across the UK and Europe. I work closely with clients to build trusted relationships, drive adoption, and ensure they get real, lasting value from their subscriptions.My role blends customer success, training, and enablement - from onboarding and account reviews to hands-on sessions across Microsoft, Azure, and AI technologies. I’m passionate about making complex tools feel accessible, supporting people through change, and creating learning spaces where curiosity, confidence, and collaboration thrive.
EDUCATION
University of Lincoln
Master of Science - MS, Developmental Psychology
University of Lincoln
Bachelor of Science - BS, Psychology with Forensic Psychology
ABOUT HOLLY BAND
Well hello there! I\'m a professional problem-solver, seasoned presenter and speech-giver, and an enthusiastic people-wrangler. I thrive on bringing out the best in others and empowering teams to succeed.I bring broad experience across the Higher Education landscape - from Undergraduate to PhD delivery, both on campus and online. I previously managed the operations of a suite of online Masters programmes and now focus on driving innovative solutions through Artificial Intelligence. I\'m genuinely excited about the potential of these technologies to reshape the way we work, and I\'m always looking for new ways to make magic happen.People are at the heart of everything I do. I\'ve been told I have a \'gift\' with people - not entirely sure what that means, but I’ll take it! What I do know is that I’m incredibly proud of the friendships and collaborations I’ve built. My background in Psychology (all the way to Masters level), plus roles like Head Girl, Societies Officer, globetrotting musical theatre enthusiast, and graduate of the Developing a Managerial Mindset programme, have shaped my ability not just to communicate, but to truly connect.Above all, I\'m a determined, resourceful solution-finder with a passion for exploring how technology can create meaningful efficiencies. Over the years, I’ve built a toolkit of digital skills that I apply both professionally and personally - and nothing makes me prouder than sharing those skills with others and watching them grow.
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