Mahmoud H. Ismaeil
Hosting & Engineering Services @Fannie Mae
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WORK HISTORY
Hosting & Engineering Services @Fannie Mae
US
Structured an effective technical relationship management organization to deliver infrastructure services to all business units in collaboration with all silos in the organization.• Transformed the provisioning service through continuous process improvement using Six Sigma methodology, which increased quality and improved client satisfaction.
EDUCATION
Ocean County College
Associate of Science - AS, Electrical and Electronics Engineering
New Jersey Institute of Technology
Coursework, Electrical and Electronics Engineering
SKILLS
ABOUT MAHMOUD H. ISMAEIL
IT Manager, with a proven track record in leading strategic transformation initiatives within large financial services and investment banking institutions. Information systems specialist with a wide range of skills in IT Infrastructure Management, Service Operations, and Service Delivery Management. I am known for my clients focused acumen and the ability to work across functions and disciplines to ensure the success of critical deliverable and projects. I am skilled at establishing effective relationships with key stakeholders and service providers to deliver outstanding service to the business in a cost-effective way. Core Skills & Competencies: Digital Transformation Cloud Deployment | Cloud Adoption | Cloud Transformation IT Service Management | Service Delivery| Client Relations Management Vendor Management | Outsourcing Contracts (on-shore and off-shore) Process Design | Process Improvement | Automation and Reporting Project Management | Costing / Budgeting | Capacity Planning and Forecasting Data Center Support | Data Center Management | Storage Infrastructure Management System Migrations | Audit and Compliance | Business Continuity / Disaster Recovery Risk and Incident Management | IT Optimization & Virtualization IT Operations day to day leadership | Team Building, Motivation and Retention Platform & Vendors Knowledge (Oracle/SUN, IBM, HP, DELL/ EMC, VMware, NetApps, Brocade, Cisco, Service Now, Wipro, Cognizant) ITIL and Six Sigma Green Belt Certified
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