Shailendra Kumar

About Shailendra Kumar

I am a Senior Program Manager with 18.9 years of experience in helping Telecom & BFSI customers manage software delivery as well as ensuring consistent revenue growth of the company through strategic approach and solving clients’ problems with continuous product engineering through Data, AI and ML.I have achieved 5% of my company revenue with an impressive margin of 30% consistently for the last 3 years.SKILLSProject Delivery Management, Strategist, Customer Relationship Management, Revenue Growth, People Management, Domain Knowledge in Telecom & BFSI, Software Project Delivery, Change Management, Process Optimization & Streamlining, Problem-solving & Decision Making.EXPERIENCEINTENSE TECHNOLOGIES LTD.Senior Project Manager (April 2022 – Ongoing)Axis Max Life, Care Health, Bharti AXA Life, Hero FinCorp, Housing•Spearheaded end-to-end delivery of complex IT product and service projects, ensuring alignment with client objectives, timelines, and quality standards.•Orchestrated cross-functional collaboration between development, testing, and support teams to achieve seamless project execution and client satisfaction.•Maximized revenue growth opportunities by identifying upsell and cross-sell possibilities within existing client accounts.•Strategized account plans to strengthen client relationships, enhance service adoption, and drive long-term business value.•Negotiated contracts, renewals, and change requests, ensuring favorable terms benefiting both the client and the organization.•Implemented process improvements to optimize resource utilization, reduce delivery risks, and improve project profitability.•Cultivated strong stakeholder relationships by serving as a trusted advisor to clients, ensuring continued business engagement and loyalty.Project ManagerMashreq Bank, AFS, Edelweiss Tokio, Tata Tele Services (April 2020 – March 2022)Yes Bank (Statementing on Cloud for any Indian Bank)(August 2018 – March 2020)Bharti Airtel (Customer Onboarding & BIFF Tool for India, Africa, SL)(December 2017 – July 2018)Assistant Project ManagerReliance JIO Onboard & 1Vu (March 2016 – November 2017)Airtel Africa EBILL & Selfcare, Airtel India CorpCare (December 2013 – February 2016)Operation ManagerAirtel Africa KYC (February 2013 – November 2013)Project LeadAircel India EBPP (December 2009 – January 2013)XEROX INDIA LTD.Service Delivery Lead - SBI Cards (A joint venture of GE Money & SBI Cards)(November 2007 – November 2009)System Support Executive - Nokia India Pvt. Ltd.(October 2006 – October 2007)

Experience

1. Senior Project Manager

   Intense Technologies Limited

   Apr 2022 — Present

Education

• Indira Gandhi National Open University

  MCA, Computer Science

  2003 — 2005

• BRAB University

  ACADEMIC; B Sc, Life Science, Chemistry, Physics

  1999 — 2002

• NIIT, Calcutta in

  Advance Diploma, Information Technology

  2001 — 2003

• NIMS

  MBA, IT and Project Management

  2014 — 2016