Mishell Orta

Lecturer - Understanding the Customer Theories, Trends and Values @Università Cattolica del Sacro Cuore

Milan, IT
MOBILE NUMBERS
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WORK HISTORY

Jul 2024 — Present

Lecturer - Understanding the Customer Theories, Trends and Values @Università Cattolica del Sacro Cuore

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Milan, IT

Lead of the International Summer and Winter school editions of the course “Understanding the customer: theories, trends and values for an effective communication strategy”. This 6 ECTs course explores the key psychological theories and methodologies for understanding consumer behavior, providing tools to analyze the motivations, desires, and decision-making processes that drive consumption.

EDUCATION

N/A

Politecnico di Milano

Master's degree, Product, Service & System Design

2009 — 2015

Universidad Nacional Autónoma de México

Bachelor of Science (BS), Architecture

N/A

SDA Bocconi

Tech With Her: Startup, Women and Growth, Innovation & Change Management

2014 — 2015

Politecnico di Torino

Exchange Programme, Architecture

2015

L'École des Beaux-Arts de Fontainebleau, France

Associate of Arts - AA, Architecture

N/A

SDA Bocconi

Digital Transformation: Opportunities and Challenges, Executive Program

N/A

Politecnico di Milano

Master of Science - MS, Product, Service System Design

SKILLS

ArtContemporary ArtDrawingVisual ArtsPhotoshopPhotographyTeachingGraphic DesignMixed MediaIllustrationMicrosoft OfficeCustomer ServiceSocial MediaIllustratorCraftGalleriesResearchMicrosoft ExcelEnglishPowerpointTeam LeadershipSpanishStrategic PlanningLeadershipAutocadBusiness StrategyProject ManagementAdobe Photoshop

ABOUT MISHELL ORTA

Hi, I’m Mishell—a strategic designer and researcher with a passion for making sense of complex systems and helping organisations design smarter, more meaningful experiences. I started in architecture and branding, and over the past 10+ years, I’ve worked across Europe, the Americas, and LATAM, helping teams and leaders from startups to enterprise connect user insights to business strategy at scale, turning complexity into clarity.My work usually sits somewhere between research, facilitation, and design strategy, through a systems-thinking approach to organisational design and change. I’ve led projects in sectors like healthcare, mobility, finance, and consumer goods, supporting cross-functional teams in shaping better services and stronger internal processes. I care deeply about embedding design thinking and research into everyday decision-making, aligning innovation with stakeholder and user needs. Whether I’m guiding executive stakeholders, mentoring design teams, running co-creation sessions, or helping leadership rethink their roadmap, I bring curiosity, structure, and a collaborative mindset to the table. My goal? Helping organisations and people grow with purpose - by designing today for the kind of futures we actually want to live in.I\'m actively on the lookout for collaborations where my passion and insight for understanding how our lives are changing can truly have an impact. If you think we can be a match, let\'s talk

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