Mishelle Granik
Underwriting Assistant Renewal Underwriter @Brown & Riding
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WORK HISTORY
Underwriting Assistant Renewal Underwriter @Brown & Riding
Scottsdale, AZ, US
Contributing to the underwriting and processing of new and renewal business, ensuring adherence to departmental scope. I am servicing active and expired policy files, fostering profitable relationships with clients, both internally and externally, in alignment with established Brown & Riding values, goals, and procedures.
EDUCATION
Centennial High School
High School Diploma
Saint Louis University
Bachelor's degree
Thinkful
Software Engineering, FullStack
Scottsdale Community College
Associate of Arts and Sciences - AAS
ABOUT MISHELLE GRANIK
I excel in resolving diverse customer issues with adeptness and efficiency, demonstrating proficiency in navigating various software platforms and swiftly adapting to new technologies. I possess a deep understanding of SaaS concepts and am skilled at troubleshooting software-related issues. Problem-solving is integral to my daily responsibilities, where I consistently identify root causes and implement effective solutions, maintaining composure even in high-pressure situations.Drawing from my extensive customer support background, I prioritize key principles to ensure positive interactions. These principles encompass active listening, empathizing with customers, offering clear explanations, taking ownership of issues, proposing viable solutions, and ultimately ensuring customer satisfaction. Adhering to these principles enables me to address concerns promptly, resolve issues efficiently, and leave a lasting positive impression of the company\'s customer support services.As a Software Engineering/Developer student actively engaged in learning JavaScript, HTML, CSS, React, Node.js, Heroku, Mocha, Chai, and PostgreSQL, while utilizing tools such as GitHub and Visual Studio Code, I am passionate about staying abreast of emerging technologies and programs that enhance efficiency and elevate everyday experiences. With my diverse skill set and commitment to customer satisfaction, I am confident in my ability to deliver exceptional support and contribute positively to the customer experience.
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