Mishel H.

About Mishel H.

I’m a global executive who leads with empathy and evidence. For 15+ years, I’ve designed cultures of belonging and performance across Fortune 500 companies—helping leaders navigate transformation with clarity, compassion, and measurable impact.As Head of DEIB for DHL Express Americas, I’ve built inclusion strategies across 50 countries and employees—translating corporate purpose into action. My work bridges executive coaching, change management, and organizational design to build environments where people and performance thrive together.I’m currently expanding my expertise into human-centered innovation—exploring how technology and design thinking can deepen connection, improve leadership communication, and ensure emerging tools are built for people, not just by them.What drives my work:* Creating scalable belonging frameworks that reflect diverse local cultures* Building inclusive leadership programs grounded in behavioral science* Using change management to align values, strategy, and employee experience* Learning how to apply human-centered design to the future of workRecent highlights:* Unified DEIB programming across 50 countries while maintaining regional nuance* Built and coached a network of 100+ internal leaders driving inclusion and engagement* Designed global culture campaigns with 800+ average monthly participants* Partnered with executives to embed inclusion into performance and talent systemsCore Expertise:Global DEIB Strategy | Culture & Belonging | Employee Experience | Executive Coaching | Change Management | Organizational Effectiveness | Human-Centered Design I’m passionate about leading organizations toward a future where innovation serves people — not the other way around.Bilingual: English | SpanishViews expressed are my own and reflect personal experiences in leadership and innovation. 🤖

Experience

1. Head of Diversity, Equity, Inclusion & Belonging - Americas Region

   DHL Express

   Apr 2021 — Present · Miami-Fort Lauderdale, FL, US

   Leading inclusion innovation across 50 countries with employees, combining certified change management and facilitation expertise to create frameworks that work for diverse cultures while driving measurable business impact.As a certified change management leader and professional facilitator, I designed and led multi-year regional DEIB strategy embedding leadership development frameworks aligned with organizational goals. Advised C-suite leaders and regional executives on integrating DEIB and talent management with business objectives to drive workforce engagement and leadership excellence.Strategic Leadership & Coaching: Scaled Employee Resource Group frameworks that empowered 100+ leaders across functions and countries, fostering inclusive leadership through executive coaching and facilitation. Grew ERG participation to 3.5% of workforce through value-driven programming that creates authentic engagement and cross-cultural collaboration.Innovation & Technology Integration: Actively building AI tools to enhance coaching effectiveness—using NotebookLM for executive preparation, Claude for strategic messaging, and DALL-E for cultural content creation. Developed executive training programs on inclusive leadership, unconscious bias, and high-impact talent reviews, ensuring leadership effectiveness and equity in decision-making.Measurable Impact: Average 800+ employees participating in cultural webinars with 1,500+ monthly digital touchpoints. Implemented Universal Design standards and accessible hiring strategies, improving workplace adaptability and enhancing organizational effectiveness through heart-led leadership that creates safe spaces for innovation.Crisis Leadership: Expert facilitator during critical organizational moments, navigating teams through complex cultural challenges while maintaining business continuity and advancing inclusive practices.

Education

• University of Virginia Darden School of Business

  Executive Leadership Certificate Program

  2020

• University of Michigan

  Generative AI as a Learning Design Partner Specialization, Artificial Intelligence

• Hamline University

  Bachelor of Arts (B.A.), Legal Studies (with Paralegal Certificate)

  2012

• Coursera

  IBM | AI Foundations Specialization

  2025

Skills

• Mediation
• Research
• Communication
• Microsoft Excel
• Teamwork
• Community Outreach
• Courts
• Pro Bono
• Hiring
• Change Management
• Leadership
• Interviews
• Leadership Development
• Relationship Building
• Human Resources
• Newsletters
• Recruiting
• Event Planning
• Training
• Program Management
• Non-Profit Volunteer
• Management
• Team Building
• Strategy
• Project Management
• Emotional Intelligence
• Teaching
• Spanish
• Diversity & Inclusion
• Social Media
• Civil Litigation
• Patents
• Coaching
• Team Leadership
• Legal Writing
• Legal Research
• Step-Up Legal Career Pipeline Advisory Council
• Strategic Planning