Misbah Falak M
Senior Associate-technical Support Sme @Tata Consultancy Services
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WORK HISTORY
Senior Associate-technical Support Sme @Tata Consultancy Services
Bengaluru, IN
Providing L1.5 technical support for hardware, software, Outlook, VPN, and network connectivity issues using ServiceNow, Remote Desktop, Collaboration Tools, and Active Directory. Skilled in handling escalated tickets and engaging with VIP users to ensure timely and effective resolutions. Leading a team of 20+ support associates, guiding them in troubleshooting and documenting solutions.
EDUCATION
RR Institute Of Technology
Bachelor of Engineering - BE
Soundarya PU College
PUC
ABOUT MISBAH FALAK M
Joining HCL Tech in 2021 as a technical support agent, I quickly rose to prominence as a…
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