Misba Akhtar

WORK HISTORY

EDUCATION

ABOUT MISBA AKHTAR

I’m an accomplished Business Analyst with over 12 years of experience driving impactful solutions through gap analysis, problem-solving, and requirement elicitation. My career spans across diverse industries, including Public Sector, Banking, Financial Services and Retail, where I have consistently delivered value through strategic insights, stakeholder collaboration and process optimisation. Contributed to the Families First for Children (FFC) program, a government-led initiative piloted in Wolverhampton as one of three areas in England, aimed at reforming children’s social care through early intervention and proactive family support. Facilitated the migration from a legacy fleet management system to a bespoke solution, addressing critical support gaps and improving operational efficiency across the council\'s fleet operations. Led the development and implementation of the vulnerable customer strategy, ensuring compliance with FCA guidelines and mitigating regulatory risks, which prevented over £1M in potential fines through first-time resolution initiatives.🤝? 🤝 I have experience in eliciting and documenting requirements through a range of techniques, from facilitating workshops and conducting interviews to using industry-standard tools. I have a strong track record of managing stakeholders and creating user stories that capture the essence of business needs, ensuring projects are delivered on time and to budget. As a Business Analyst, I\'ve developed a proven track record of driving positive change in organisations. My expertise in process improvements has resulted in significant cost savings for my clients, with a keen eye for identifying areas for improvement and a results-driven approach. I\'m committed to delivering measurable outcomes that exceed expectations.