Misaela Donoso Cárdenas
Sales Operations Manager @Iu Group
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WORK HISTORY
Sales Operations Manager @Iu Group
Baden-Württemberg, DE
Sales steering owner, focus on KPI improvement, pilot projects and performance management• Stakeholder management, cross team relationship management with management, sales, product management and designated IT services from Salesforce, Twilio, Vonage and Power BI• Development of Salesforce and Twilio Omnichannel strategy• Optimize sales team performance based on analysis of customer conversion data and prioritization logic• Managing contact prio logic improvements as well as implementing changes and POV’s• Build and maintain system workflows and its interactions
EDUCATION
Haskayne School of Business
Bachelor's degree, Business Administration and Management, General
Universidad San Francisco de Quito
Bachelor's degree, Business Administration and Management, General
Mannheim Business School
Master of Business Administration - MBA
ABOUT MISAELA DONOSO CÁRDENAS
Misaela leverages contributions to refine sales operations through CRM-driven strategies and data analysis. Collaborated with cross-functional teams to enhance workflows and implement omnichannel solutions utilizing Salesforce and Twilio, improving customer conversion logic and prioritization systems. Holds an MBA from Mannheim Business School and a Bachelor\'s in Business Administration. Experienced in integrating CRM platforms with ERP solutions, managing impactful pilot projects, and optimizing team performance. Strives to empower organizations with innovative tools and data-driven insights for scalable growth.
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