Max Razak Harris
Crm & Enterprise Integration Product Manager - Global Owner Lifecycle Solutions @洲际酒店集团
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WORK HISTORY
Crm & Enterprise Integration Product Manager - Global Owner Lifecycle Solutions @洲际酒店集团
Windsor, GB
As a Product Manager, I own and drive end-to-end product strategy for owner-facing applications, from requirement gathering and complex system/process analysis through to testing, design and release management. I am proficient in developing plans and recommendations to integrate new and existing standards, methodologies, and processes for both the Owner Lifecycle Solutions (OLS) and Architecture Design Construction Opening (ADCO) applications. I adhere to the agile project management philosophy to ensure the application releases are successfully implemented according to the business requirements.Main Responsibilities- Product Owner for Business as Usual Scrum Team (8 Team Members)- Requirements Analysis & Review- Process & System Design and Integration- Project Management (Agile)- Release ManagementGOLS Salesforce Org Cloud Application: Unlimited Edition (Service Cloud, Sales Cloud & Experience Cloud)
EDUCATION
Hult International Business School
Master of Business Administration (MBA)
Les Roches
Bachelor's of Business Administration Degree (Hons), Hotel Management with a minor in Entrepreneurship
Geelong Grammar School
Australian High School Diploma
Harvard Business School Online
Credential of Readiness, Business Analytics, Economics for Managers, and Financial Accounting
SKILLS
ABOUT MAX RAZAK HARRIS
Accomplished Product Manager with over a decade of experience in the hospitality sector, having held both guest-facing and corporate roles in Finance and Technology. I have a proven track record of driving Product Strategy, managing app solutions, leading complex system integrations, and collaborating with senior stakeholders to deliver value. I am passionate about leveraging technology to enhance user experience and achieve business objectives within the agile framework.My diverse skill set, honed over a dynamic career, allows me to tackle complex challenges with a strategic and analytical approach. I possess expertise in investment analysis, revenue management, project management (Waterfall & Agile), budgeting & forecasting, change management, risk management, and stakeholder management. Additionally, I am proficient in SQL and SOQL, leveraging data to drive insights and inform business decisions.My experience is marked by a series of successful projects:Product Owner/Manager: Driving the development of our Salesforce platform to meet organizational needs and deliver exceptional user experiences.Multiple Product Releases with a total internal user group of over users.Managing Global Communication for enhancement release.Lead for Investment Analysis: Instrumental in the success of an Agile Salesforce project that enhanced user adoption and efficiency.F&B and Spa Revenue Management Implementation: Spearheading a successful implementation that optimized revenue streams.Debt Refinancing: Successfully managing a refinancing effort that significantly improved cash flow.Investment Due Diligence: Leading comprehensive due diligence processes to ensure sound investment decisions.I am a collaborative team player with a UK work permit. I am passionate about leveraging my skills and experience to contribute to a forward-thinking organization.
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