Mirza Mohsin Baig
IT System Administrator
- Role
- Information Technology Services Specialist at Upwork
- Location
- Jamshedpur, IN
- LinkedIn followers
- 500 followers
About Mirza Mohsin Baig
As an IT System Administrator, I have amassed over 8 years of meticulous experience in delivering Tier 2 technical support, proficiently resolving 150+ weekly hardware and software issues on-site. Handling an average of 300+ tickets per week, I successfully resolved 98.5% of these matters without relying on Tier 3 support. During my tenure at Sasken Technologies, I efficiently configured 30+ office PCs, optimizing resource usage to reduce idle consumption by at least 20%. Additionally, I diligently reviewed, analyzed, and renewed 20+ IT equipment contracts.
Experience
Information Technology Services Specialist
Dec 2022 — Present
Education
Dayananda Sagar Institutions
Bachelor of Computer Application, Information Technology, First Class
2009 — 2013
Ranchi University
High School Diploma, Physical Sciences, A
2007 — 2009
Kerala Public School, I.C.S.E
Secondary Examination, Science, First Class
2006 — 2007
Reliance Info Tech
Diploma of Education, Computer Software Engineering, Distinction
2003 — 2005
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