Mirza Alagic
Experienced IT Manager | Salesforce Expert | Business Intelligence & Process Automation Specialist | Driving Innovation and Operational Efficiency | Proven Leadership in Complex Project Management
- Role
- Technology Solutions Manager at Snap
- Location
- Spokane, WA, US
- LinkedIn followers
- 500 followers
About Mirza Alagic
With over 15 years of experience in business intelligence, project management, and process automation, I am a dedicated and results-driven IT Product Owner. My career has been marked by a proven track record of developing and implementing comprehensive BI solutions that enhance operational efficiency, data quality, and system reliability. At Pitney Bowes, I led numerous high-impact projects that drove over $10 million in operational savings through process automation and analytics. My extensive experience with Salesforce, including Sales & Service Cloud, Einstein, and Chat, has equipped me with a deep understanding of its capabilities and features. I am skilled at collaborating with cross-functional teams to understand business objectives, translate requirements, and deliver actionable insights. I am passionate about driving innovation and delivering high-quality solutions that align with organizational goals.Key Highlights-Led enterprise-wide automation projects, improving software release cadence by 20%-Conducted system-wide analysis of field service billing, ensuring billing integrity and revenue flow-Designed an automation system for middleware error reporting, reducing errors by 50%-Migrated Salesforce objects to Snowflake, optimizing storage and reducing costs-Skilled in SQL, Power BI, Python, and other BI tools for data analysis and visualization-Proven ability to present to C-Level Executives and manage complex projects effectively.
Experience
Technology Solutions Manager
Jun 2025 — Present · Spokane, WA, US
As Technology Solutions Manager, I bridge the gap between business needs and technical execution—delivering scalable, efficient, and sustainable systems that drive organizational impact. I lead cross-functional initiatives that modernize legacy infrastructure, enhance data integration, and empower teams with the right tools to succeed.With a strong foundation in data analytics, systems engineering, and digital transformation, I specialize in identifying process bottlenecks and replacing them with automation, clarity, and measurable outcomes. I’m passionate about turning complexity into clarity, and strategy into reality.Whether it’s integrating platforms like Salesforce and SnapLogic, managing cross-system reporting, or leading governance initiatives, I bring a holistic approach rooted in communication, innovation, and results.
Education
Western Governors University
Bachelor of Science - BS, Data Analytics
Villanova University
Certificate, Business Intelligence
Skills
- Account Management
- Direct Sales
- Salesforce.com
- Process Improvement
- Team Building
- Sales Operations
- Customer Retention
- Customer Service
- Sales
- Solution Selling
- Leadership
- Operations Management
- Team Leadership
- Cross-Functional Team Leadership
- Customer Satisfaction
- Troubleshooting
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