Mirza Rashid Ali
Senior Service Vendor Specialist @Kinetico Incorporated
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WORK HISTORY
Senior Service Vendor Specialist @Kinetico Incorporated
CA
Promoted into a strategic service network leadership role responsible for governing and optimizing third-party service delivery across Kinetico’s vendor ecosystem. Focused on strengthening partner performance, ensuring SLA compliance, and enabling scalable, high-quality service operations in a regulated environment.• Lead end-to-end management of Independent Service Providers (ISPs), contractors, and dealer service partners across multiple regions• Drive vendor performance through KPI governance, SLA compliance, and structured performance reviews• Oversee service contracts, partner onboarding, and capability assessments to support network growth and risk mitigation• Manage service escalations and cross-functional issue resolution to minimize downtime and protect customer experience• Analyze operational and vendor performance data to identify trends, risks, and continuous improvement opportunities• Deliver executive-level performance insights and recommendations to the Service Director, North America
EDUCATION
Institute of Project Management
PMP, Project Management
NED University of Engineering and Technology
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
NED University of Engineering and Technology
Master of Engineering (M.Eng.), Micro system Design
Institute of Business Administration
Master of Business Administration - MBA, Marketing/Finance
Pakistan Institute of Management
Professional Diploma, Project Management
ABOUT MIRZA RASHID ALI
Senior Service Vendor Specialist at Kinetico Incorporated with a focus on optimizing third-party service delivery within a regulated environment. With over eight years of experience in service and project management, I lead the governance of independent service providers, contractors, and dealer service partners across multiple regions. My work prioritizes strengthening partner performance through KPI monitoring, SLA compliance, and structured performance reviews. At Kinetico, I oversee scalable service operations by managing vendor relationships, service contracts, and capability assessments to mitigate risks and support business growth. My mission is to drive operational excellence and ensure high-quality service delivery. As a certified PMP and Six Sigma Green Belt professional, I bring a structured approach to service execution, enabling effective collaboration and achieving measurable outcomes.
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