Mirza Kero
- Role
- Manager, Technical Support and Solution Customer Care Division at Samsung Electronics
- Location
- Palm Bay, FL, US
- LinkedIn followers
- 500 followers
About Mirza Kero
Mirza Kero is an innovative, energetic, goal oriented, result driven individual with a…
Experience
Manager, Technical Support and Solution Customer Care Division
Aug 2014 — Present
Management of Technical Support & solution of Samsung business display products such as commercial indoor and outdoor signage display, broadcast video display, LED signage. Providing technical guidance to field engineers. Asist B2B regional service manager. Provide guidance and technical assistance to business call center and authorized service network. Service readiness including new model introduction, product lifecycle management, technical solution, technical support, product improvement, root cause analysis and product Quality analysis and feedback. Provide assistance to marketing and presales team to earn new business and sustain existing business.
Education
Bangladesh University of Engineering and Technology
Bachelor of Applied Science (B.A.Sc.)(BEE)
1980 — 1984
Skills
- Crm
- Product Marketing
- Team Building
- Technical Support
- Quality Feedback
- Troubleshooting
- Customer Satisfaction
- Team Leadership
- Project Management
- Start-Ups
- Account Management
- Product Planning
- Competitive Analysis
- Program Management
- Electronics
- Wireless
- Customer Support
- Cross-Functional Team Leadership
- Strategy
- Product Development
- Product Management
- P&L Management
- Customer Service
- Service Management
- Six Sigma
- Supply Chain Management
- Call Centers
- Telecommunications
- Vendor Management
- Process Improvement
- Quality Assurance
- Channel Partners
- Business Process Improvement
- Mobile Devices
- Iptv
- Manufacturing
- Management
- Customer Experience
- Quality Management
- Team Management
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