Mirva Swartz
Growing Revenue & Enhancing Customer Experience through Strategic Leadership and Operational Excellence | RYT 200 Yoga Teacher | WSET Level 3 Award in Wines
- Role
- Director of Customer Success Operations at Napa Valley Wine Academy
- Location
- Napa, CA, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
Experience
Director of Customer Success Operations
Jul 2024 — Present · Napa, CA, US
Education
Haaga-Helia University of Applied Sciences
Bachelor of Business Administration - BBA
Harvard Business School Online
Power and Influence for Positive Impact
2022 — 2022
University of Skövde
Exchange program for BBA at Haaga-Helia University of Applied Sciences
Markkinointi-instituutti
Institute of Marketing in Helsinki - Diploma in Advertising
2000 — 2001
Skills
- Software as a Service (Saas)
- Customer Success
- Digital Marketing
- Video Communication
- Product Marketing
- Online Advertising
- Strategy
- Events
- Advertising
- Business-to-Business (B2b)
- Inbound Marketing
- Corporate Identity
- Sales
- Marketing
- Marketing Strategy
- Project Management
- Consultative Selling
- Customer Experience
- Relationship Building
- International Marketing
- Customer Relationship Management (Crm)
- Marketing Communications
- Direct Marketing
- Brand Architecture
- Corporate Branding
- Integrated Marketing
- Client Services
- Graphic Design
- Account Management
- Branding & Identity
- Brand Development
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