Mirriah Cantrell
IT Service Management Leader | ITAM Strategy | Empowering Teams for Excellence & Innovation
- Role
- Itsm Center of Excellence and Continual Improvement Leader at CSAA Insurance Group
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Mirriah Cantrell
As an accomplished IT Service Management leader, I specialize in fostering a culture of servant leadership that empowers teams to thrive. With extensive experience in cross-market leadership, I have successfully implemented stand alone IT Asset Management (ITAM) and full ITSM standards and practices, driving efficiency and compliance across diverse environments. My expertise spans project management, risk assessment, and service management, enabling me to deliver impactful business process improvements and effective strategies.I am dedicated to driving organizational transformation by leveraging ITIL practices to optimize service processes. My strategic approach ensures efficient and effective service delivery, minimizing disruptions and enhancing overall performance. By prioritizing continuous improvement, I help organizations adapt and excel in a dynamic and rapidly evolving landscape, fostering resilience and innovation.Specialties:Servant LeadershipCross Market LeadershipIT Asset ManagementITAM Standards and ImplementationProject Management Risk Assessment & MitigationSoftware License ManagementBusiness Process ImprovementChange Management Best PracticesOrganizational TransformationIT Service ManagementITILIT Change ManagementIncident ManagementMajor Incident ManagementProblem Management
Experience
Itsm Center of Excellence and Continual Improvement Leader
Apr 2022 — Present · Colorado Springs, CO, US
Education
Colorado State University Global
Bachelor of Science, Leadership and Organizational Studies
2008 — 2013
Skills
- Itil
- Risk Assessment
- Software License Management
- IT Management
- Service Delivery
- Business Analysis
- Program Management
- IT Service Management
- Pmi Certified Project Management Professional
- Change Management
- Process Improvement
- Integration
- Project Leadership
- Project Management
- Business Process Improvement
- Hardware Asset Management
- Business Controls
- Process Based Testing
- IT Strategy
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.