Miron Joseph

About Miron Joseph

I don\'t just run operations, I transform them.With over 20 years across e-Commerce and logistics, I\'ve led at every layer: quality, learning, program management, and large-scale site leadership. Today, as Regional Director at Shadowfax Technologies, I oversee 10 sort centers across four states, managing 26% of total network volume and a workforce of 130+ on-role employees and contractors.WHAT I DO I build systems that scale. At Amazon, I created the Boomerang Prospecting Tool, recognized as Best At Amazon, saving $10M in its first year by accelerating post-hire ramp-up. I lead through data. I reduced associate hiring cycle from 19.6 days to 8.3 days across three years, saving INR 33M annually. I fix what’s broken, fast. I improved On-Time Departures from 65% to 99% in three weeks at Shadowfax and sustained it. I scale learning organizations. As National Learning Manager at Amazon, I led a team of 31 employees across 51 sites pan-India, drove L&D digitalization across MENA, and compressed new hire orientation from 7 hours to 2 hours.CAREER HIGHLIGHTS Processed 1.8M shipments in a single day during Diwali 2025, the highest peak in the region Grew site shipment capacity from 69K to 115K within sq. ft, achieving 14 shipments per sq. ft. vs. network best of 5 Recommended At-Station Associate model saving INR 270M annually across 750 associates Reduced AA ramp-up from 12 weeks to 8 weeks, saving INR 10M across 4 site launches Achieved 106% of productivity goal as Site Leader, best in IN ATS network Josh Award Winner | Multiple DHL Excellence Awards | IBM Daksh Quality Certified | Six Sigma DMAIC Master BronzeBEYOND THE DESKI hold 8 national records in mountaineering, including the fastest rappelling descent, 1,100 ft. in 2 minutes 38 seconds, recognized in the Limca Book of Records and the India Book of Records. That mindset of pushing limits follows me into every role I take on.KEY EXPERTISELogistics Operations | Supply Chain | Last Mile | Middle Mile | Sort Center | e-Commerce | L&D | Six Sigma | SLA Management | Process Reengineering | Team Leadership | Regional Leadership

Experience

1. Regional Director of Operations

   Shadowfax

   Sep 2025 — Present

   As Regional Director, I lead operations across 10 sort centers in four states, driving network efficiency, quality, and productivity at scale. I oversee a large on role and contract workforce and shape regional execution strategies during peak volumes and new launches. I partner with cross functional teams to transform sortation, capacity, and service standards across the West.Achievements: • Managed 26% of national network volume across 10 sort centers in Rajasthan, Gujarat, Madhya Pradesh, and Chhattisgarh.• Processed 1.8M shipments in a single day during Diwali 2025, the highest peak volume handled in the region.• Led 150+ on role employees and contractors, achieving 100% daily productivity targets with cost efficient resource deployment.• Improved On Time Departures from 65% to 99% within three weeks using a structured planning system, sustaining long term SLA performance.

Education

• Coacharya

  Leading with a Coaching Mindset

  2021 — 2021

• Mumbai University Mumbai

  Bachelor's degree, Business/Commerce, General

• DHL Express

  Six Sigma DMAIC - Master Bronze

  2014 — 2014

• IATA Training

  IATA Consultant

  2002 — 2002

• IATA Training

  IATA Foundation

  2001 — 2001

• Mumbai University

  Bachelor of Commerce