Mirna Orihuela
Regional Manager @Kaiser Permanente
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WORK HISTORY
Regional Manager @Kaiser Permanente
Pasadena, CA, US
Overseeing the restructuring of Southern California region to a centralized leadership model to improve service delivery and decision-making. I focused on enhancing operational capabilities and building services that meet the complex needs of Durable Medical Equipment patients, with an annual average of calls and processed referrals.Key Accomplishments:• Led a team of 55 non-clinical union employees: Developed and managed a diverse, region-wide team to ensure effective service delivery and operational consistency across Southern California.• Centralized Southern California’s leadership structure: Successfully restructured the region from a decentralized to a centralized model, consolidating multiple hubs for improved decision-making, leadership cohesion, and operational efficiency.• Optimized processes and performance: Conducted ongoing evaluations of workflows and processes, identifying key opportunities for operational improvements that align with patient care standards.• Guided multi-initiative projects with Unit-Based Teams (UBTs): Led UBTs in creating and implementing projects designed to enhance operational efficiency and improve service outcomes.• Executed the 2023 strike contingency strategy: Developed and implemented an extensive contingency plan during the 2023 labor strike, coordinating regional assignments and training labor pool staff to sustain operations amidst a 95% staff walk-out.• Managed regional projects with cross-functional collaboration: Oversaw components of high-impact regional projects by coordinating cross-functional teams, ensuring outcomes that aligned with organizational goals.Through these initiatives, I demonstrated a strategic and proactive approach to regional management, successfully enhancing operational effectiveness and reinforcing patient-centered care within a high-demand healthcare environment.
EDUCATION
California Baptist University
Masters in Business Administration
California State University-San Bernardino
Bachelor of Science (BS)
SKILLS
ABOUT MIRNA ORIHUELA
As an experienced healthcare leader with a proven track record in operations management…
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